Terms of service

Welcome to Shonanu!
By accessing or purchasing from our website www.shonanu.com, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Information

Ganesyx Private Limited (“we,” “our,” or “us”) operates Shonanu website to provide users with unique, affordable, and trendy lifestyle products. By using our site, you agree to comply with and be bound by these Terms and Conditions.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website constitutes acceptance of those changes.

2. Products and Orders

  • All products listed on our website are subject to availability.
  • We make every effort to display accurate descriptions, images, and prices, but slight variations may occur due to screen or lighting differences.
  • Once you place an order, you will receive a confirmation email. Orders are considered final once processed and shipped.

3. Pricing and Payment

  • All prices are listed in INR (₹) and include applicable taxes, unless stated otherwise.
  • We accept payments through secure online methods such as UPI, credit/debit cards, and net banking.
  • In case of pricing errors, we reserve the right to cancel or adjust the order after notifying the customer.

4. Shipping and Delivery

  • We aim to dispatch all orders within 2–5 business days.
  • Delivery timelines may vary depending on your location and courier partner.
  • You will receive tracking details once your order is shipped.
  • Shonanu is not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns, Refunds & Replacements

  • We accept returns or replacements only for damaged or defective products within 3 days of delivery.
  • To initiate a return, contact us at shonanu.store@gmail.com with your order details and a product image.
  • Refunds will be processed after inspection and may take 5–7 business days to reflect in your account.
  • Products damaged due to misuse or normal wear and tear are not eligible for return.

6. Intellectual Property

All content on the Shonanu website, including text, images, graphics, and logos, is the property of Shonanu and protected under copyright law. Unauthorized use or reproduction is strictly prohibited.

7. User Conduct

Users agree not to use the website for:

  • Any fraudulent, unlawful, or misleading activities.
  • Uploading viruses, malware, or harmful content.
  • Interfering with the website’s functionality or security.

8. Limitation of Liability

Shonanu shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy page to understand how we collect and use your personal information.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, you can reach us at:
📧 shonanu.store@gmail.com

Ganesyx Private Limited
Third Floor, E-52, Prashant Vihar, Sector 14, Rohini, Delhi, 110085📍